BONUS AND REFERRAL PROGRAM RULES

Last updated: 01.07.2026

1. General Provisions

1.1. These Bonus and Referral Program Rules set out the basic conditions for granting, calculating, confirming, rejecting, suspending, cancelling and using bonuses, cashback, referral rewards, incentive offers and other similar benefits available on the OurExchangeClub platform.

1.2. These Rules apply to Users who participate in OurExchangeClub’s bonus or referral programs, use bonus offers, receive cashback, invite other persons through a referral link or code, or perform actions for which a bonus or reward may be provided on the Website.

1.3. Bonus and referral programs are incentive mechanisms established by the Company and do not constitute a mandatory, permanent or unchanging service.

1.4. The Company has the right, at its discretion, to determine, amend, temporarily suspend or discontinue the terms of bonus and referral programs, bonus types and amounts, calculation methods, timeframes for granting bonuses, participation criteria and availability, by publishing the relevant information on the Website or making it available in another official form.

1.5. A bonus, cashback, referral reward or other incentive benefit does not constitute guaranteed income, an investment return, a salary, a commission, a dividend or an independent right to claim until it has been finally calculated and confirmed by the Company in accordance with the procedure set out in these Rules and the terms published on the Website.

1.6. Participation in a bonus or referral program does not create an employment, agency, representation, partnership, franchise, investment or joint activity relationship between the User and the Company.

1.7. The User has no right to act on the Company’s behalf, make binding promises, confirm Transaction terms, provide guarantees concerning exchange rates, bonuses, income or profit, accept payments or take any action that may create the impression that the User is acting as an official representative of the Company.

1.8. These Rules apply in conjunction with OurExchangeClub’s Terms of Use, Privacy Policy, KYC/AML/CFT and Sanctions Compliance Policy, Payments and Cash Operations Policy, Tariffs, Commissions and Limits Policy, Crypto-asset Risk Disclosure Statement, Complaints and Dispute Resolution Procedure and other documents published on the Website.

1.9. Using a bonus offer, receiving cashback, using a referral link or code, inviting another person or performing any action in the expectation of receiving a bonus constitutes acceptance of these Rules.

2. Types of Bonuses

2.1. Various types of bonuses, cashback, referral rewards and incentive offers may be available on the OurExchangeClub platform. Their names, terms, amounts, periods of application and availability are determined by the Company and published on the Website or through another form of official communication.

2.2. A Welcome Cashback Bonus may be granted in connection with the User’s first successfully executed Transaction, subject to the conditions specified on the Website.

2.3. A Loyalty Bonus may be granted to a User who executes the required number of successful Transactions within the period specified on the Website or meets other conditions of the loyalty program.

2.4. A Subscription Bonus may be granted to the User for subscribing to or following the Company’s official social media pages, information channels, notifications or other public communication channels, if such a bonus is available at that time.

2.5. A Referral Bonus may be granted when a person registered through the User’s referral link, code or other identifier executes their first successful Transaction.

2.6. A Birthday Bonus may be granted in connection with the User’s birthday, once a year or subject to other conditions specified on the Website.

2.7. A Cashback Bonus may be granted in connection with individual Transactions executed by the User, depending on the Transaction type, amount, tariff, program availability or other criteria specified on the Website.

2.8. A Referral Transaction Bonus may be granted in connection with Transactions executed by Users registered through the User’s referral link, code or other identifier, subject to the periodic or Transaction-related conditions specified on the Website.

2.9. A Transaction Volume Bonus may be granted to a User who achieves a certain total Transaction volume within the period specified on the Website or meets other criteria of the volume-based program.

2.10. The Company may apply more than one bonus program to the same User at the same time if such a combination is permitted by the terms published on the Website.

2.11. If the terms of a bonus offer expressly provide that it cannot be combined with another bonus, cashback, discount or referral reward, that offer applies separately in accordance with those terms.

2.12. The name of a bonus does not in itself mean that the User has an unconditional right to receive it. Each bonus applies only if the User meets all the conditions for that bonus published on the Website or through official communication channels.

2.13. The specific amount, calculation method, period of application, conditions for receipt, restrictions and other special terms of each bonus, cashback, referral reward or incentive offer are published on the Website or through the Company’s official communication channels and may vary depending on the bonus type, the User’s status, the Transaction type, amount, period or other criteria specified on the Website.

3. Calculation and Confirmation of Bonuses and the Bonus Balance

3.1. Bonuses, cashback, referral rewards and other incentive benefits are calculated on the basis of the terms published on the Website at the relevant time or made available through the Company’s official communication channels.

3.2. Calculation of a bonus may take into account the bonus type, the User’s status, the Transaction type, the Transaction amount, the number of Transactions, Transaction volume, the referral relationship, the period, special conditions specified on the Website and other criteria applicable to the offer in question.

3.3. A preliminary calculation of a bonus or its display on the Website does not mean that the bonus has been finally confirmed, is payable or may be used unconditionally by the User.

3.4. A bonus is considered confirmed only from the moment it has acquired the relevant confirmed status in the Company’s system or has been reflected in the User’s bonus balance as a bonus available for use.

3.5. All confirmed bonuses, cashback and referral rewards are reflected in the User’s bonus balance on the Website.

3.6. The amount shown in the bonus balance does not constitute funds held in the User’s bank account, a deposit, electronic money, a Crypto-asset or property held by the Company in the User’s name.

3.7. A bonus reflected in the bonus balance may be used exclusively within OurExchangeClub to obtain a reduction in the Transaction fee or service fee for Transactions executed by the User, if such use is available on the Website at that time.

3.8. For each Transaction, the User may use the bonus available in their bonus balance in an amount not exceeding 50 percent of the Transaction fee or service fee, unless a lower limit or another restriction has been specified on the Website for that Transaction.

3.9. A bonus cannot be used to pay the full value of a Transaction, cover the full price of a Crypto-asset or fully discharge the User’s monetary obligation, unless the Company has expressly provided otherwise on the Website.

3.10. The Company may restrict, suspend or prohibit the use of bonuses in relation to certain Transactions, Users, payment methods, Crypto-assets, periods, risk situations or special offers.

3.11. If the User holds several types of bonuses at the same time, the Company may determine the order in which they are used, whether they may be combined, the maximum amount that may be used or other conditions of use.

3.12. Bonuses reflected in the bonus balance cannot be cashed out, paid to a bank account or card, provided in the form of a Crypto-asset, transferred to another User or used for the benefit of a third party, unless the Company has expressly provided otherwise on the Website.

3.13. If a bonus has been calculated or reflected as a result of a technical, calculation, software, Transaction-related or other error, the Company may correct that error, reduce the relevant bonus or cancel it.

3.14. The Website’s technical records relating to the bonus balance or the calculation or use of a bonus may be used as evidence that a bonus was granted, confirmed, used or cancelled.

4. Referral Link, Referral Code and Establishment of a Referral Relationship

4.1. Under the referral program, the User may be provided with an individual referral link, referral code or other technical identifier through which the Website can identify the relationship between the referring User and the invited person.

4.2. A referral relationship may be established on the basis of registration on the Website, use of a referral link or code, cookies, URL parameters, session data, user account data or other technical means used by the Company.

4.3. A referral relationship is considered valid only if it has been duly recorded in the Company’s system and complies with the referral program terms published on the Website.

4.4. If the invited person did not use the referral link or code when registering, used an incorrect code, changed their device or browser, cleared cookies, or the referral relationship was not recorded in the Company’s system for another technical reason, the Company is not required to establish the referral relationship retroactively.

4.5. One invited person may be linked to only one referring User, unless the Company has expressly provided otherwise on the Website.

4.6. If there are several referral links, codes or claims concerning the same person, the Company may determine the applicable referral relationship on the basis of the technical data recorded first or duly recorded in its system.

4.7. The existence of a referral relationship does not in itself mean that the referring User immediately acquires a right to a referral reward. A referral reward may arise only if the invited person meets the relevant conditions published on the Website.

4.8. Registration, Identification or creation of a Transaction request by the invited person may be insufficient for a referral reward to arise if the terms of that bonus require a successfully completed Transaction, a certain Transaction amount, a particular period or another criterion.

4.9. If the invited person’s user account, Identification, Transaction or payment is rejected, suspended, cancelled or declared invalid on the basis of documents published on the Website, the referral reward associated with that person may not be calculated, or may be suspended or cancelled.

4.10. The Company may specify a validity period, restrictions on use, territorial scope, technical conditions or other criteria for referral links or codes on the Website or through official communication channels.

4.11. The User is responsible for using their referral link or code properly, lawfully and in a manner that is not misleading.

4.12. Distribution of a referral link or code must not include statements that are false, exaggerated or give guarantees concerning OurExchangeClub’s services, exchange rates, bonuses, income, profit or Transaction outcomes.

5. Prohibited Actions and Abuse of the Bonus Program

5.1. The User must not use the bonus or referral program through fictitious, artificial, misleading or abusive activity, or in a manner contrary to the purpose of the program.

5.2. It is prohibited to create or facilitate multiple user accounts, false registrations, self-referrals, artificial referral relationships, Transactions carried out merely as a formality or actions whose primary purpose is to obtain a bonus, cashback or a referral reward without a genuine Transaction purpose.

5.3. It is prohibited to use other persons’ personal data, documents, payment instruments, Crypto Wallets, devices or user accounts to circumvent the terms of the bonus or referral program or obtain an additional benefit.

5.4. It is prohibited to distribute referral links, codes or bonus offers through spam, bulk unsolicited messages, false advertising, misleading publications, automated systems, bots or other methods contrary to law.

5.5. As part of a referral or bonus offer, the User must not provide third parties with information that does not conform to the terms published on the Website or may create a false impression concerning the bonus amount, a guarantee of receipt, the Transaction value, a fee reduction or program availability.

5.6. It is prohibited to use the bonus or referral program to encourage other persons to execute Transactions if they are given unconfirmed promises, compensation, equity interests, guaranteed returns or other terms not confirmed by the Company.

5.7. If the Company detects or reasonably suspects abuse of the bonus or referral program, it may temporarily suspend calculation, confirmation or use of the relevant bonus until the circumstances have been clarified.

5.8. In the event of abuse, a fictitious act, misleading conduct, circumvention of the system or a breach of these Rules, the Company may reject, reduce, suspend or cancel the relevant bonus, cashback or referral reward.

5.9. If the abuse concerns a bonus that has already been used, the Company may adjust the User’s bonus balance by the corresponding amount, restrict the use of future bonuses or take that circumstance into account when assessing the User’s subsequent Transactions and participation in bonus programs.

5.10. When assessing abuse of the bonus or referral program, the Company may take into account connections between user accounts, matching device or technical data, similarities in payment or Crypto Wallet data, Transaction behaviour, the source of invitations and other reasonable indicators.

5.11. The Company is not required to disclose to the User its complete methodology for detecting abuse, internal criteria or technical signals if their disclosure could impair the effectiveness of the bonus program or of security or fraud prevention systems.

5.12. A breach of this section may constitute grounds for restricting, temporarily suspending or terminating the User’s participation in the bonus or referral program.

6. Bonus Validity Period and Availability for Use

6.1. The Company may establish a validity period, a deadline for use, an activation condition, a time restriction or another condition of availability for each bonus, cashback, referral reward or incentive offer.

6.2. The validity period of a bonus, if any, is published on the Website, in the User’s bonus balance, in the terms of the relevant offer or through the Company’s official communication channels.

6.3. If a period for using a bonus has been specified, an unused bonus may expire upon the end of that period without any right to cash it out, obtain compensation, have it reinstated or receive a replacement in another form, unless the Company has expressly provided otherwise on the Website.

6.4. The Company may establish different validity periods for different bonuses, depending on the bonus type, the User’s status, the nature of the special offer, Transaction activity or other criteria published on the Website.

6.5. The availability of a bonus for use may be temporarily or completely restricted if the relevant Transaction, technical, payment, calculation or risk management conditions are not available on the Website at that time.

6.6. The Company may provide that certain bonuses apply only to certain types of Transactions, certain Crypto-assets, certain periods, certain groups of Users or special offers.

6.7. If the User ceases to use the Website, closes their user account or has access to their user account restricted on the basis of documents published on the Website, further use of unused bonuses may be restricted or discontinued.

6.8. Expiry of a bonus, a restriction on availability or the end of the relevant offer does not give the User a right to claim compensation in money, in property or in any other form.

6.9. The Company may use the Website’s technical functionality to display in the User’s bonus balance the validity period of a bonus, its availability for use or its suspended or completed status, if such functionality is available on the Website.

6.10. The User must independently monitor their bonus balance, bonus validity periods and the applicable terms published on the Website.

7. Bonus Adjustment, Retroactive Calculation and Cancellation

7.1. If a Transaction on which a bonus, cashback, referral reward or other incentive benefit was based is subsequently cancelled, returned, rejected, disputed, deemed not to have been executed or changed in its material terms, the Company may adjust, suspend or cancel the bonus associated with that Transaction accordingly.

7.2. If a bonus was granted on the basis of a Transaction amount, fee, cashback, referral relationship, number of Transactions or Transaction volume that subsequently changed, the Company may recalculate the bonus on the basis of the adjusted data.

7.3. If a bonus has already been reflected in the User’s bonus balance but it is subsequently established that the grounds for granting it are absent or have changed, the Company may reduce the User’s bonus balance by the corresponding amount.

7.4. If the User has already used a bonus that is subsequently subject to cancellation or reduction, the Company may take that circumstance into account in future bonus calculations for the User, in calculating Transaction fees or in subsequent adjustments to the bonus balance.

7.5. If a Transaction executed by an invited User on which a referral reward was based is subsequently cancelled, returned, declared invalid or not considered a successfully completed Transaction, that referral reward may not be calculated or confirmed, or may be reduced or cancelled.

7.6. If a bonus depends on the number or volume of Transactions within a certain period and any Transaction included in that period is subsequently cancelled, returned or not considered successfully completed, the Company may recalculate the result for that period.

7.7. If data affecting the calculation or use of a bonus have changed as a result of an adjustment to the User’s data, a change in Transaction status, an update to payment data, correction of a technical error or an adjustment to internal records, the Company may make a corresponding change to the bonus balance.

7.8. An adjustment, reduction or cancellation of a bonus does not constitute a penalty or fine imposed on the User if it is made to bring the bonus into line with the actual grounds for granting it, the actual outcome of the Transaction or the terms published on the Website.

7.9. The Company may notify the User of a material adjustment, reduction or cancellation of a bonus through the Website, the user account, the bonus balance or official communication channels.

7.10. The Company’s technical records, Transaction records and register entries relating to a bonus adjustment may be used to establish the grounds for the initial calculation, subsequent change or cancellation of the bonus.

8. Final Provisions

8.1. These Rules apply in conjunction with OurExchangeClub’s Terms of Use, Privacy Policy, KYC/AML/CFT and Sanctions Compliance Policy, Payments and Cash Operations Policy, Tariffs, Commissions and Limits Policy, Crypto-asset Risk Disclosure Statement, Complaints and Dispute Resolution Procedure and other documents published on the Website.

8.2. In the event of a difference between these Rules and other documents published on the Website, the provision that specifically governs the relationship concerning the bonus, cashback, referral reward, incentive offer or bonus balance in question shall apply.

8.3. The Company has the right to amend, supplement, temporarily suspend or discontinue these Rules, individual bonus offers, the referral program or the terms of their application at any time, taking into account business, technical, legal, compliance, security, risk management or operational needs.

8.4. Amended Rules or individual bonus terms are published on the Website, in the User’s bonus balance, on the relevant offer page or through another official communication channel of the Company and take effect upon publication or on another date specified in those terms.

8.5. The User must periodically familiarise themselves with the current terms of these Rules, bonus offers and the referral program. Continued use of the Website, the user account, the bonus balance or OurExchangeClub’s services following changes constitutes the User’s acceptance of the amended terms.

8.6. The Company’s amendment, suspension or discontinuation of the bonus or referral program does not give the User a right to claim compensation for damage, loss, an expected bonus, cashback not received or an unconfirmed referral reward, unless the bonus in question had been finally confirmed and was available for use under the terms published on the Website.

8.7. If any provision of these Rules is held to be invalid, unlawful or inapplicable, this does not affect the validity, lawfulness or applicability of the remaining provisions.

8.8. The Armenian version of these Rules is the primary and prevailing version. In the event of any conflict, difference or inconsistency in interpretation between translations into English, Russian or other languages and the Armenian version, the Armenian version shall prevail.

8.9. Provisions of these Rules which, by their nature, must remain in effect after a bonus has been calculated, used or cancelled, a user account has been restricted, a Transaction has been completed or use of the services has ceased shall continue to apply to the extent necessary for accounting, tax, legal, compliance, security, dispute resolution and evidentiary purposes.